Shipping policy

At One Offroad, we understand the importance of receiving your UTV parts and accessories promptly and efficiently. That's why we have crafted a comprehensive shipping policy to ensure a seamless shopping experience for our customers:

  1. Fast Processing Time: Upon receiving your order, our team works diligently to process it as quickly as possible. Orders are typically processed within 1-3 business days, excluding weekends and holidays.

  2. Special Order Products: When ordering a special order product, please allow 1 week for processing and 4-6 weeks for manufacturing. Please ensure you add a phone number to your order so we may call you on any specifications.

  3. Shipping Methods: We offer various shipping options to accommodate your needs. Our shipping carriers include reputable companies such as UPS, FedEx, and USPS. Shipping methods available may include standard ground shipping, expedited shipping, and overnight shipping.

  4. Estimated Delivery Time: Delivery times may vary depending on your location and the shipping method selected during checkout. Generally, you can expect your order to arrive within 3-7 business days after order is processed and could take another 2-4 days for standard shipping within the continental United States. 

  5. International Shipping: For customers outside the United States, we offer international shipping to select countries. Please note that international shipping rates and delivery times may vary depending on the destination and customs regulations.

  6. Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to track your package in real-time and monitor its delivery status.

  7. Shipping Costs: Shipping costs are calculated based on the weight of the items in your order, the shipping method selected, and the destination address. Shipping costs will be displayed during the checkout process before you finalize your purchase.

  8. Drop Shipping: Please note that some items may be drop-shipped directly from our suppliers to expedite the delivery process. In such cases, the shipping origin may differ from our warehouse location, but rest assured, we work closely with our suppliers to ensure timely delivery and quality service.

  9. Order Status Updates: You can check the status of your order at any time by logging into your One Offroad account. Additionally, our team is available to assist you with any questions or concerns regarding your order and shipping.

At One Offroad, we are committed to providing exceptional customer service and delivering your UTV parts and accessories with speed and efficiency. If you have any further questions about our shipping policy or require assistance with your order, please don't hesitate to contact us at 520-849-6208